Payment and Shipping
Payment
We offer you a variety of secure and convenient payment methods. We use payment services from third-party companies to process your payments. Your payment data (e.g. name, payment amount, account details) are processed by the respective payment service provider. For detailed information on the individual payment service providers and their data protection regulations, please refer to their data protection declarations, which you can view in the following links.
Our available payment methods:
- PayPal
Provider: PayPal (Europe) S.à.rl et Cie, SCA
PayPal's privacy policy - Klarna
Provider: Klarna AB
Klarna's privacy policy - Sofortüberweisung
Provider: Sofort GmbH
Data protection information on Sofortüberweisung - giropay
Provider: paydirekt GmbH
giropay privacy policy
We use these payment services to ensure smooth and secure processing of your payments. Your data is processed in accordance with the General Data Protection Regulation (GDPR). For further details, please refer to our Terms and Conditions . If you have any questions or concerns about our payment methods, please do not hesitate to contact us.
Shipment
The goods can only be ordered for shipping, i.e. you cannot collect them yourself. Shipping is carried out by the reliable shipping service provider DHL. As standard, shipments are insured up to a goods value of 600€. For higher-value orders, additional insurance is taken out with our shipping partner, at no additional cost. Additional or higher shipping costs apply for express shipping and for shipping outside Germany.
Delivery takes place from the warehouse, which also serves as the place of performance for delivery and any subsequent performance. Unless otherwise agreed, we are entitled to determine the type of shipment (in particular the transport company, the shipping route and the packaging) at our own discretion.
Shipping within Germany
Shipping is subject to a flat shipping fee of €6.90. Shipping costs are waived for net order values of €600 or more.
Shipping to Austria
Shipping to Austria is a flat rate of €16.90, regardless of the order value. Express shipping to Austria is available for €29.
Shipping costs for international deliveries
Costs for standard or express shipping are determined individually depending on the destination country and prior agreement.
Shipment tracking
Your DHL shipment can be tracked at any time using a tracking number. After your shipment has been picked up, you will receive an automated email with the tracking number.